• Hop-on, hop-off. Explore the city at your own pace with our flexible hop-on, hop-off tours.
• See all the top landmarks. Big Bus gives you the best views of Berlin's famous sights.
• Free On-board Wi-Fi. With free Wi-Fi across most of our buses, you can email, tweet and post whenever and wherever you�re on-board.
• Pre-recorded commentary. Available in 14 languages.

Do I need to specify a date of travel? Yes � we�ll ask you to CHOOSE the date you�d like to hop on the bus. If you�re touring with us for more than one day, your ticket must be used across consecutive days, and the date you CHOOSE at time of booking should be the first day of your tour. Some tours also require you to CHOOSE a time of travel, to guarantee your seat. If your ticket includes extras, you may also need to book additional dates & times for all elements of your ticket after your purchase is complete. See your booking confirmation email for instructions.
How do I redeem my ticket? Redeem Big Bus vouchers with a member of staff at any Big Bus hop-on hop-off stops.
What is the child policy? A child ticket is available for children between the ages of 5 - 15. Children under 5 may travel free of charge. All children must be accompanied by an adult.
Are the buses wheelchair accessible? Our buses are wheelchair accessible, with ramps enabling access to all vehicles within the fleet. There is space for one wheelchair per bus (unless the second customer is able to transfer to a fixed seat, in which AFFAIR a second wheelchair can be accommodated in a fixed position). We do have some restrictions in place due to weight and stability, and advise that we do not carry mobility scooters. We also may not be able to accommodate larger wheelchairs for the same reason. The maximum weight allowed on the ramp is 300kg, which is the weight of the wheelchair when occupied. The wheelchair also cannot exceed the width of the designated wheelchair seating area. To avoid any disappointment, we would be happy to confirm in advance whether the wheelchair can be accommodated on board, and would ask you to send an email to infoberlin@bigbustours.com including a photograph of the wheelchair, as well as an indication of the width and weight of the chair. Please feel welcome to contact us for further information.
Is there commentary available in my language? Pre-recorded commentary is available in 14 languages; English, German. Spanish, French, Italian, Portuguese (Brazilian), Chinese (Mandarin), Russian, Danish, Dutch, Swedish, Polish, Turkish & Japanese.
What can I see & visit? The Red Route showcases the highlights of Berlin, including the Brandenburg Gate, the Reichstag, Checkpoint Charlie and so much more. On the Blue Route you see more of Berlin's trendy eastern districts including the famous East Side Gallery.

There are 20 stops in total where you can hop on and off your tour, as many times as you wish. Each stop has been selected because it provides convenient access to an attraction or place of interest. And of course you're welcome to stay on board for the entire tour loop and let us take you for a scenic spin. Please visit our Discover Berlin page to learn more about what to see and do in this fascinating city.
What is a Family Ticket? A family ticket for Big Bus tour consists of 2 Adults (Age 16+) and 2 Children (Age 5 � 15).
Day Tour Departure Times First tour of the day departs at 9:50 am from Stop 1 at Alexanderplatz 3 � 5, and buses will come every 20 � 30 minutes until 4.50 pm depending on the of time of year. Other popular stops to start the tour include Stop 4 at Brandenburg Gate and Stop 15 at Checkpoint Charlie however you can redeem your ticket at any of the over 16 Big Bus stops. Please see more details on your voucher.
Refund Policy To request a refund, if booked directly with Big Bus Tours visit the Big Bus Tours App or by using the enquiry form available on the website bigbustours.com/contactBER. If you booked via a 3rd partner, please go back to the original booker agent for your refund request.